Less phone calls, increased productivity, more profit...
Everyone is not as smart as you
Text messaging is a written record of conversation. Written conversations make a person responsible for its own actions.
Most of the people cannot think twice before they speak while talking, hence they are prone to give wrong statements. Texting gives enough time to think and collect facts before replying.
It keeps a person focused on current task. Continuous calls interrupt normal flow of work and cause rapid task switching. Task switching is the worst enemy of productivity.
Texting gives option to set priorities. Highly important queries can be answered before less important ones.
It saves energy that is wasted while talking, and keeps team fresh and stress free whole day.